Shipping policy

Shipping Policy

Last updated: 14/05/2026

Order Processing

All orders are processed within 2 business days of payment confirmation. Orders placed on weekends or UK public holidays will be processed on the next available business day. You will receive a confirmation email with your tracking information once your order has been dispatched.

Orders placed before 14:00 (UK time) will begin processing the same business day. Orders placed after this time will begin processing the following business day.

Delivery Timeframes

Our products are fulfilled from East Asia. Once dispatched, orders are typically delivered within 7–10 business days. Please note that delivery timeframes are estimates and not guaranteed. Occasional delays may occur due to high demand periods, weather conditions, or circumstances outside our control.

If your order has not arrived within 12 business days of your dispatch confirmation, please contact us at hello@nestandwillow.com and we will investigate promptly.

Shipping Costs

  • Orders over £99 — free standard shipping
  • Orders under £99 — shipping cost calculated at checkout based on your order

Tracked Shipping

All orders are sent with full tracking as standard. Your tracking number will be included in your dispatch confirmation email. You can use this to monitor your delivery at any time.

Delivery Partners

We work with a number of trusted delivery partners to get your order to you safely and on time. Depending on your location and the size of your order, your parcel may be delivered by Royal Mail, DPD, Evri, or DHL.

Duties and Import Charges

All applicable duties and import charges are covered in the price you pay at checkout. You will not be asked to pay any additional charges upon delivery.

Multiple Item Orders

If you order multiple items, they will be packaged together wherever possible and dispatched as a single shipment. In the rare event that items need to be sent separately, you will be notified and provided with tracking for each parcel.

Undeliverable Parcels

If a parcel cannot be delivered, our delivery partners will make further attempts or hold the parcel at a local facility for collection. Please ensure your delivery address is correct at the time of ordering.

  • Incorrect address provided by you — we are unable to accept responsibility for parcels that cannot be delivered due to an incorrect or incomplete address. Re-delivery may be arranged at your cost.
  • Failed delivery not caused by you — if your parcel cannot be delivered due to a carrier error, we will arrange a replacement or issue a full refund.
  • Lost in transit — if your order is confirmed as lost by the carrier, we will send a replacement or issue a full refund at your choice.

Damaged Parcels

If your order arrives damaged, please photograph the packaging and contents before use and contact us at hello@nestandwillow.com within 48 hours of delivery. We will resolve the issue as quickly as possible in line with our Returns & Refunds Policy.

Contact Us

Email: hello@nestandwillow.com

Phone: 0800 000 0000

Hours: Monday - Friday, 09:00 - 17:00 (UK time)

Response Time: We aim to respond to all enquiries within 24 hours.